Privacy Policy for Ontigen
Last Updated: February 28, 2026
Ontigen ("we," "our," or "us") is committed to protecting the privacy and security of your data. This Privacy Policy outlines how we collect, process, and protect your information in accordance with global privacy standards, including the General Data Protection Regulation (GDPR).
1. Data Controller
For the purposes of data protection laws, the data controller is the operator of the Ontigen platform. You can reach us at support@ontigen.com.
2. Information We Collect
- Account Information: Name, email address, and company details.
- Billing Information: Transactional details and billing address. Payment processing is handled by third-party providers.
- Project & GEO Data: Brand names, keywords, URLs, and queries submitted for analysis.
- Technical & Usage Data: IP address, browser type, device information, and interaction logs.
3. Legal Basis for Processing
We process your data based on the following:
- Performance of a Contract: To provide GEO services and manage your subscription.
- Legitimate Interest: To improve our platform and ensure security.
- Legal Obligation: To comply with tax and regulatory requirements.
4. AI Data Processing & Automated Decision-Making
To perform GEO scans, Ontigen transmits specific queries to third-party artificial intelligence and Large Language Model (LLM) providers.
- Data Minimization: We only send the minimum data required for analysis.
- No Training: We utilize enterprise-grade API connections that prohibit these providers from using your data to train their models.
- Automated Processing: While our Service uses automated AI tools to analyze visibility and provide recommendations, these do not constitute "automated decision-making" with legal or similarly significant effects on individuals. All AI-generated content is advisory.
5. Sub-processors
We share information with specialized service providers that help us operate our business. These categories of sub-processors include:
- Cloud Infrastructure and Hosting Providers
- Database and Backend Service Providers
- Payment Processors
- AI Infrastructure and Model Providers
- Analytics and Error-Monitoring Tools
A detailed list of specific sub-processors is available to customers upon request to support@ontigen.com.
6. International Data Transfers
Ontigen operates globally. Your data may be processed in countries outside of your home jurisdiction (notably the USA). We ensure such transfers are protected by standard contractual clauses or other recognized legal safeguards.
7. Your Rights
Under applicable privacy laws (such as GDPR), you have the right to access, rectify, or erase your personal data, as well as the right to data portability and the right to object to certain processing. To exercise these rights, contact support@ontigen.com.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information immediately.
9. Cookies
We use cookies for session management and analytics. You can manage these via your browser settings.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
For privacy concerns: support@ontigen.com